IT service flat rate

IT service flat rate Supporter

IT support for your IT

The Supporter flat rate is a cost-effective solution for supporting your IT. Even the “lite” solution is a powerful option. This solution includes, for example, 24/7 monitoring, various security measures such as system and Office updates, workstation support with monthly reporting, daily support with short response times (e.g. 4 hours for server problems) and a helpdesk.

You can tailor the Supporter flat rate to include various options according to your needs. This includes, for example, backups, GDPR-conformant reporting, on-site service and an inclusive licence for central anti-virus management.

All services included in the flat rate are available to you at a monthly fixed price per end device or server. If you require additional services on a once-off basis, you will receive a discounted hourly rate as a flat rate customer.

The Supporter flat rate is designed for companies of almost any size and in any sector. Do you have any questions? A detailed description of our services is provided below. The easiest way to get answers on our IT flat rate service is to contact us.

“Supporter” flat rate services

  • Server stability and performance checking
  • Backup monitoring
  • Event log monitoring
  • Regular maintenance checks
  • Checking of server storage
  • System and Office updates
  • Regular security updates and update checking
  • System and network monitoring (basic)
  • optional Central antivirus management (incl. licence for Windows, Apple workstation)
  • optional Antimalware
  • Status report, weekly of all open tickets
  • Monthly list of all opened tickets
  • optional On-site service
  • Automatic online report (monthly)
  • Updates and patches
  • Process monitoring
  • Internet connectivity status
  • System log monitoring
  • Workstation status
  • Internet connectivity status
  • End user support portal
  • Automatic escalation
  • System administration
  • Discounted hourly rate
  • lump sum Travelling included
  • Monthly reporting (hardware and software)
  • GDPR (conformant reporting of infrastructure)
  • optional Online backup with monitoring
  • optional Image and disaster recovery – workstations
  • optional Image and disaster recovery – servers
  • 4 hrs. Response time – server
  • 6 hrs. Response time – workstation
  • Mo-Fr 8:00 to 18:00
  • on request desktop/notebook (per device)
  • on request server (per system)

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