IT service flat rate Supporter
IT support for your IT
The Supporter flat rate is a cost-effective solution for supporting your IT. Even the “lite” solution is a powerful option. This solution includes, for example, 24/7 monitoring, various security measures such as system and Office updates, workstation support with monthly reporting, daily support with short response times (e.g. 4 hours for server problems) and a helpdesk.
You can tailor the Supporter flat rate to include various options according to your needs. This includes, for example, backups, GDPR-conformant reporting, on-site service and an inclusive licence for central anti-virus management.
All services included in the flat rate are available to you at a monthly fixed price per end device or server. If you require additional services on a once-off basis, you will receive a discounted hourly rate as a flat rate customer.
The Supporter flat rate is designed for companies of almost any size and in any sector. Do you have any questions? A detailed description of our services is provided below. The easiest way to get answers on our IT flat rate service is to contact us.
“Supporter” flat rate services
- Server stability and performance checking
- Backup monitoring
- Event log monitoring
- Regular maintenance checks
- Checking of server storage
- System and Office updates
- Regular security updates and update checking
- System and network monitoring (basic)
- optional Central antivirus management (incl. licence for Windows, Apple workstation)
- optional Antimalware
- Status report, weekly of all open tickets
- Monthly list of all opened tickets
- optional On-site service
- Automatic online report (monthly)
- Updates and patches
- Process monitoring
- Internet connectivity status
- System log monitoring
- Workstation status
- Internet connectivity status
- End user support portal
- Automatic escalation
- System administration
- Discounted hourly rate
- lump sum Travelling included
- Monthly reporting (hardware and software)
- GDPR (conformant reporting of infrastructure)
- optional Online backup with monitoring
- optional Image and disaster recovery – workstations
- optional Image and disaster recovery – servers
- 4 hrs. Response time – server
- 6 hrs. Response time – workstation
- Mo-Fr 8:00 to 18:00
- on request desktop/notebook (per device)
- on request server (per system)
