IT service flat rate

IT service flat rate Unlimited

IT complete solution for demanding customers

The Unlimited IT service flat rate is a complete solution for your IT landscape. The scope of services for this package is extensive in its breadth and depth, and is intended for companies with demanding IT requirements.

For your servers we offer, for example, installation of new hardware and software, migration, administration, bandwidth measurement, updates and patches, a monthly report and many additional services – all at a fixed monthly price.

For your workstations we offer installation, Office support, process monitoring, an end user support portal and other services. The following also applies in this case: A single service package and a single monthly price.

Ensure your IT security by means of the Unlimited flat rate. This includes daily network scans, firewall updates, system and network monitoring, security management and much more.

On-site service, unlimited helpdesk tickets and reduced response times ensure that failures and service interruptions are of a short duration. With this flat rate, we are your single point of contact: All problems are reported to us.

The Unlimited flat rate can optionally be combined with backups, extended network monitoring and 24/7 support. The following also applies in this case: A single service catalogue and a single, fixed monthly price.

“Unlimited” services

  • Server stability and performance checking
  • Backup monitoring
  • Event log monitoring
  • Regular maintenance checks
  • Checking of server storage
  • System and Office updates
  • Regular security updates and update checking
  • System and network monitoring (basic)
  • System and network monitoring (extended)
  • Central antivirus management (incl. licence for Windows, Apple workstation)
  • optional Antimalware
  • Firewall updates and monitoring
  • Network scan (daily)
  • Security management
  • Status report, weekly of all open tickets
  • Monthly list of all opened tickets
  • On-site service
  • Unlimited helpdesk tickets
  • Automatic online report (monthly)
  • Updates and patches
  • Process monitoring
  • Internet connectivity status
  • Event log monitoring
  • Server administration
  • Bandwidth measurement
  • Virtual servers
  • Fast response time
  • Migration
  • Installation of new servers (excl. hardware)
  • Installation of new software (excl. software)
  • System log monitoring
  • Workstation status
  • Internet connectivity status
  • End user support portal
  • Process monitoring (your computer’s services are monitored)
  • Office support
  • Installation of workstation (excl. hardware and software)
  • Automatic escalation
  • System administration
  • Including travelling
  • Router/firewall changes
  • Software installation and distribution
  • Licence management
  • Installation of network components (excl. hardware and software)
  • Single point of contact (all your IT problems are reported to us)
  • Strategies for backup and disaster recovery
  • Network design and security analysis
  • Annual IT budget planning
  • Extended network monitoring
  • optional Mobile device management (iPhone and Android)
  • Monthly reporting (hardware and software)
  • Network documentation
  • quarterly Discussion with key account manager
  • GDPR (conformant reporting of infrastructure)
  • optional Online backup with monitoring
  • optional Image and disaster recovery – workstations
  • optional Image and disaster recovery – servers
  • 1 hr. Response time – server
  • 2 hr. Response time – workstation
  • Mo-Fr 8:00 to 18:00
  • optional Mon to Fri 18:00 to 7:30
  • optional 365 days a year, 24 hours a day
  • on request desktop/notebook (per device)
  • on request server (per system)

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